Self Storage Depot FAQ

Posted on 25 Nov 2013 in Storage Tips

What are your office hours and can I only access my goods during this time?
Is there a minimum time period I must sign a lease for?
How and when do I pay?
What about insurance for my stored goods?
Are there items which I cannot store?
How Secure are my belongings?
Do you sell packing supplies?
Are there carts and dollies available for use?

What are your office hours and can I only access my goods during this time?

For your convenience, the offices at all our locations are open from 9:00 am-5:30 pm, seven days a week(except holidays). However, personalized passcodes and security cards allow you access to your storage unit well beyond conventional business hours. Please click on a specific location for access hours.

Is there a minimum time period I must sign a lease for?

Yes. One month. Our contract terms are month-to-month, so you’re never tied down to a long term commitment. As a courtesy, we ask that you provide us with at least 7 days notice of your intent to vacate your unit.

How and when do I pay?

Your rent is due on or before the date set forth in your contract. You may pay by cash, cheque, Interac, Visa, or Mastercard. We accept post-dated cheques and credit card authorizations to facilitate your timely payment. You can also pay your bill online through your bank. Just head to your bank’s website and set up Self Storage Depot as your payee. If you would like to prepay your rent for an extended period, please ask one of our Customer Service Coordinators about our special discounts.

What about insurance for my stored goods?

You are responsible for insurance coverage for your belongings while they are in storage. We have a third party insurance plan available at a very reasonable cost. Our Customer Service Coordinators would be pleased to provide you with the plan details and contact information.

Are there items which I cannot store?

Yes. Storing food, perishables, animals, dangerous goods ( such as gasoline, propane, solvents, paint, chemicals etc. ) and firearms is prohibited. Any fuels must be drained from vehicles or appliances prior to storage for the safety and comfort of all our customers. If you are unsure of what goods are acceptable to store, please ask us.

How Secure are my belongings?

Self Storage Depot maintains 24 hour security through state-of-the-art digital video surveillance equipment integrated with our advanced computer systems. Strategically positioned security cameras record all activity at each facility, providing you with peace of mind, knowing your belongings are in a safe and secure environment. Our Customer Service Coordinators perform daily walks around the facilities to identify any irregularities, and as an added level of security, most of our facilities feature individual unit alarms and computerized personal access codes.

Do you sell packing supplies?

All our facilities sell a full range of boxes and moving supplies. We have boxes of all sizes, including specialty boxes for dishes, wardrobe boxes, and mirror/picture boxes. We also carry wrapping paper, bubble wrap, shrink wrap, furniture pads, mattress and sofa bags, as well as packing tape and a variety of locks.

Are there carts and dollies available for use?

Yes. All our facilities have moving carts and dollies available to make moving your belongings easier.

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